Privacy policy
Last updated February 2025
Introduction
This privacy notice is to let you know how We are Wirral promise to look after your personal data. The information below explains how we do this and tells you about your privacy rights and how the law protects you.
If you have any questions or want more details about how we use your personal data, you can contact us using the information provided at the bottom of this page.
What personal information do we collect?
Technical
Details on the devices and technology you use
Communications
What we learn about you from letters, email, and conversations between us
Usage of data
Other data about how you use our products and services
Documentary data
Details about you that are stored in documents in different formats, or copies of them
Consents
Any permissions, consents or preferences that you give us
What types of personal data do we use?
Data we collect when you use our products, services and facilities:
Payment and transaction data
When you purchase or use our products and services
When you contact us for a refund
When you talk to us on the phone, online
When you use our websites, mobile device apps or web chat services
In emails and letters you send to us
In customer surveys
If you take part in our competitions or promotions
Information you provide to us by filling in forms on our website
Through the recruitment process
CCTV at our events
Profile and usage data (this includes your settings, marketing choices and data from the devices you use (such as a mobile phone or laptop) to use our online services (such as our website and mobile app). We also use Cookies and other internet tracking software to collect data while you are using our websites or mobile apps.
Who do we share your data with?
We may share your personal data with these organisations:
Regulators and other competent authorities
Fraud prevention agencies during payment processing
Companies we have a joint venture or agreement to co-operate with
Market researchers
Companies you ask us to share your data with
How do we use your data?
Data Protection law says that we can use personal data only if we have a proper reason to do so. The law states we must have one or more of these reasons:
To fulfil a contract we have with you
When it’s our legal duty
When it’s in our legitimate interest
When you consent to it.
A legitimate interest is when we have a legitimate business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Below is a list of all the ways that we may use your personal data, and which of the reasons we rely on to do so. Our legitimate interests are also below.
Serving our customers
What we use your personal data for:
To deliver our products and services
To manage our relationship with you or your business
To develop new ways to meet our customers’ needs and to grow our business
To develop and carry out marketing activities
To study how our customers use our products and services
To market our products and services
Our reasons:
Your consent
Fulfilling contracts
Our legitimate interests
Our legal duty
Our legitimate interests:
Keeping our records up to date
Working out which of our products and services may interest you and telling you about them
Developing products and services, and what we charge for them
Defining types of customers for new products and services
Seeking your consent when we need it to contact you
To provide you with information relating to an event
As an active customer to keep you informed about our latest offers, deals and competitions
Being efficient about how we fulfil our legal and contractual duties
Reducing crime and operating in a safe and lawful manner
What we use your personal data for:
To detect, investigate, report, and seek to prevent fraud
To manage risk for us and our customers
To obey laws and regulations that apply to us
To respond to complaints and seek to resolve them
Our reasons:
Fulfilling contracts
Our legitimate interests
Our legal duty
Our legitimate interests:
Developing and improving how we deal with fraud, as well as doing our legal duties in this respect
Complying with regulations that apply to us
Being efficient about how we fulfil our legal and contractual duties
Operating our business effectively
What we use your personal data for:
To run our business in an efficient and proper way. This includes managing our business capability, financial position, communications, corporate governance, planning, and audit.
Our reasons:
Our legitimate interests
Our legal duty
Our legitimate interests:
Complying with regulations that apply to us
Being efficient about how we fulfil our legal and contractual duties
Developing our products and services
What we use your personal data for:
To develop and manage our brand, products, and services
To manage how we work with other companies that provide products and services to us and our customers
To find people who might benefit from using our products and services
Our reasons:
Fulfilling contracts
Our legitimate interests
Our legal duty
Our legitimate interests:
Developing products and services, and what we charge for them
Defining types of customers for new products and services
Being efficient about how we fulfil our legal and contractual duties
Complying with regulations that apply to us
What happens if you choose not to give us your personal data?
We may need to collect personal data by law, or under the terms of a contract we have with you.
If you choose not to give us this personal data, it may delay or prevent us providing our products or services to you. For example, not providing an email address would prevent us from providing you with an e-ticket or order confirmation.
Sometimes we might ask for information that is useful for us to know but is not required by law or a contract. When this is the case, we will make this clear by marking it as optional. You do not have to provide these extra bits of information, and your choice will not prevent us providing you with our products or services.
How do we use your data for marketing?
We may use your personal data to tell you about our relevant products, competitions and offers. This is what we mean when we talk about ‘marketing’. We may also use your data to help create a profile to find potential customers like you.
We will send you marketing based on what you tell us about yourself, data we collect when you use our services, and using information from third parties we work with. We use this information to get a view on what we think would interest you the most.
We will only send you marketing messages if we have either your consent or a legitimate interest. This is when we have a legitimate business or commercial reason to use your information that does not unfairly go against what is right and best for you.
You can ask us to stop sending you marketing messages by contacting us at any time by clicking unsubscribe at the bottom of any marketing email or updating your preferences in your online account.
Whatever you choose for marketing, you’ll still receive service messages, such as booking confirmations and timetable changes.
How will we treat children’s privacy?
Our products and services do not specifically address anyone under the age of 13. It is possible for someone of any age to register and purchase our products or services, should they have the means to pay for it online. In the case we discover that a child under 13 has provided us with consent for marketing, we will immediately remove this consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us using one of the methods below.
How long will we keep your personal data?
We will keep your personal data for as long as you are a customer. The points below shows how long we keep which information, and our reasons why.
What data:
Personal data including transaction history and complaints
Our reasons:
Keeping our records up to date, working out which of our products and services may interest you and telling you about them
To respond to any questions, claims or complaints
Complying with regulations that apply to us
Being efficient about how we fulfil our legal and contractual duties
Is the personal data we have about you incorrect?
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us using one of the methods below.
If you do, we will take reasonable steps to check its accuracy and correct it.
Do you want us to stop using your personal data?
You have the right to object to certain ways that we use your personal data, or to ask us to delete, remove, or stop using your personal data if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. Please note such requests may not always be possible due to legal obligations we may have to keep such records. For example, ensuring you still have your rights under the Consumer Rights Act.
In some cases, there will be legitimate, legal, or other official reasons for us to keep your data. But please tell us if you think that we should not be using it.
It may be possible for us to restrict the use of your data. This means that it would only be used for certain activities, such as legal claims or to exercise legal rights. If this was to happen, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal data if:
It is not accurate
It has been used unlawfully but you don’t want us to delete it
It’s not relevant any more, but you want us to keep it for use in legal claims
You have already asked us to stop using your data but you are waiting for us to tell you if we can keep on using it
If you want to object to how we use your data, ask us to delete it or restrict how we use it, please contact us using one of the methods below.
Do you want to withdraw your consent or object to when we use our legitimate interest for marketing?
You can withdraw your consent or object to marketing at any time. If this is the case, you can do this by:
Unsubscribing from an email you receive from us that contains the ‘unsubscribe’ link.
Contacting us and informing us by using the details below.
If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
What is a service message?
Services messages are messages we need to send to let you know about your order, or the service we provide for you. These are different to marketing emails we send as they contain information we need to tell you to ensure we can provide you with our services effectively. Examples of these include:
Booking confirmation and ticket details
Changes to terms and conditions and our privacy notice
Important information relating to an event
Cookies
So, what are Cookies exactly? Simply put, they’re tiny files automatically downloaded to any device you use when you visit our website (could be on your computer, tablet, mobile phone or more). They’re designed to make your visit quicker, easier, and better. They can also let us know how well our site is working, and tailor your experience on our website.
How to contact us
If you have any questions or want more details about how we use your personal data, please let us know. We’ve provided a few different ways for you to do this, so please pick the one you would prefer to use:
Email: data@jazzevents.co.uk
Address: Data Protection, Jazz Events, The Old School, Higher Kinnerton, CH4 9AJ